Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise an Alli request from the options provided.
Agent Request Type
For requests from Slack and Virtual agent - please do not use through the portal
Required fields are marked with an asterisk*
{"xsrfToken":"678f13276b57e32520f491ff49f8a9c08a91f360_lout","branding":{"id":"1","key":"dr","name":"Alli Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8fd4bc3d-2a3c-4bc9-b94b-c18c98e8b833/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDk3OGEyYy03YTg1LTRkYmQtYjM1NS1iZDM5YjZmYjYwODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmZDRiYzNkLTJhM2MtNGJjOS1iOTRiLWMxOGM5OGU4YjgzMyI6WyJyZWFkIl19LCJleHAiOjE3NzA3NjYzODEsIm5iZiI6MTc3MDc2NTc4MX0.W1oQS-b-cCfpu3L50wmbKhhWxDR-11Tk3t8ESD02EPc&client=84978a2c-7a85-4dbd-b355-bd39b6fb6085&mode=fit","logoId":"8fd4bc3d-2a3c-4bc9-b94b-c18c98e8b833","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PMG Technology & Alli Support Hub","sharedPortalName":"PMG Help","userInitialAnnouncementHeader":"Alli & 1Password Access Updates","userInitialAnnouncementMessageWiki":"<p>Access to Alli and 1Password vaults is now completed by the owners of those clients. Please refer to this <a href=\"https://docs.google.com/spreadsheets/d/1crr_uiGhK5gsRZnMdAsmeHIgo8JR-AlgBOgS6AOsNXY/edit#gid=2102380528\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">doc</a> on who to reach out to for access.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PMG Technology & Alli Support Hub","sharedPortalName":"PMG Help","announcementHeader":"Alli & 1Password Access Updates","announcementMessage":"Access to Alli and 1Password vaults is now completed by the owners of those clients. Please refer to this [doc|https://docs.google.com/spreadsheets/d/1crr_uiGhK5gsRZnMdAsmeHIgo8JR-AlgBOgS6AOsNXY/edit#gid=2102380528 ] on who to reach out to for access.","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#172b4d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/950ec7d7-1684-427f-a30f-cc4fd1dce73c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDk3OGEyYy03YTg1LTRkYmQtYjM1NS1iZDM5YjZmYjYwODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1MGVjN2Q3LTE2ODQtNDI3Zi1hMzBmLWNjNGZkMWRjZTczYyI6WyJyZWFkIl19LCJleHAiOjE3NzA3NjYzODEsIm5iZiI6MTc3MDc2NTc4MX0.oHpVdHIOPMP881CHqLwPxQorv20p4p1kyE1mtV_y5_8&client=84978a2c-7a85-4dbd-b355-bd39b6fb6085&height=300&mode=fit","bannerMediaApiFileId":"950ec7d7-1684-427f-a30f-cc4fd1dce73c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#172b4d","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"dr","projectId":10020,"serviceDeskId":1,"name":"Alli Service Desk","description":"<p>Welcome! You can raise an Alli request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"603","name":"Agent Request Type","descriptionHtml":"","callToAction":"Agent Request Type","introHtml":"<p>For requests from Slack and Virtual agent - please do not use through the portal</p>","icon":10511,"iconUrl":"https://agencypmg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"471","name":"Data Science Project Proposal","descriptionHtml":"","callToAction":"Data Science Project Proposal","introHtml":"<p>This form is for submitting a data science project proposal. This form is only for submission after meeting with the Data Science team. Do not submit if you have not met with the DS Team.</p>","icon":10554,"iconUrl":"https://agencypmg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"18","name":"DO NOT USE Custom Client Solution","descriptionHtml":"","callToAction":"DO NOT USE Custom Client Solution","introHtml":"<p>Submit a request for Technical Solutions work; such as Dynamic+, custom landing pages, and other custom client development work</p>","icon":10472,"iconUrl":"https://agencypmg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"22","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"","icon":10466,"iconUrl":"https://agencypmg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Alli Support Requests"}],"orderMapping":{"24":[438,33,31],"80":[273],"39":[405],"146":[405],"1":[12,11,14],"3":[12,11,405,32,183,14,603],"9":[33,31],"6":[14],"5":[32,18,14],"8":[27,189,28,190]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6cf78fbe-18ea-32ad-9bd9-63453fe830d5","appLinkName":"","appLinkUrl":"","spaceKey":"PTD","spaceName":"Alli Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":1,"kbLinkDomainURLs":["https://agencypmg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDk3OGEyYy03YTg1LTRkYmQtYjM1NS1iZDM5YjZmYjYwODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NjY5ODEsIm5iZiI6MTc3MDc2NTc4MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.m96uSo1o01N_WeLrnwmDWQD_dYVnYIuYQZEn4ZK6URQ","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"84978a2c-7a85-4dbd-b355-bd39b6fb6085","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":603,"projectId":10020,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Agent Request Type","descriptionHtml":"","callToAction":"Agent Request Type","intro":"<p>For requests from Slack and Virtual agent - please do not use through the portal</p>","instructions":"","icon":10511,"iconUrl":"https://agencypmg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10035","fieldConfigId":"10141","label":"Link/URL of page issue is occurring","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10016","label":"Level 1: Major issue affecting multiple users or teams","selected":false,"children":[]},{"value":"10017","label":"Level 2: Significant degradation or broken functionality","selected":false,"children":[]},{"value":"10018","label":"Level 3: Bug or issue moderately impacting workstream","selected":false,"children":[]},{"value":"10019","label":"Level 4: Minor issue, question, or cosmetic defect","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/603","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/603","calendarParams":{"firstDay":0,"date":"2026-02-10T17:23:02-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6cf78fbe-18ea-32ad-9bd9-63453fe830d5","appLinkName":"","appLinkUrl":"","spaceKey":"PTD","spaceName":"Alli Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":1,"kbLinkDomainURLs":["https://agencypmg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDk3OGEyYy03YTg1LTRkYmQtYjM1NS1iZDM5YjZmYjYwODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NjY5ODIsIm5iZiI6MTc3MDc2NTc4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VdU8EcghRJ4HRIRbJgI6zje0TYGywq055LLWti7hm9I","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"84978a2c-7a85-4dbd-b355-bd39b6fb6085","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}